Privacy policy

Shipping & Cancellation

At House of Jovian, every product is carefully crafted, packed, and handled with intention to ensure it reaches you in perfect condition. If you need to cancel or return an order, please review the policy below.

Shipping and Delivery

● Dispatch timeline: Most orders are dispatched within 2 to 3 business days after order confirmation, unless otherwise communicated

● Delivery timeline: Delivery timelines vary by pincode and courier capacity. Any delivery estimate (may be shown at checkout or in tracking email) is indicative

● Tracking: Once dispatched, tracking/AWB details are shared via email/SMS/WhatsApp (as applicable)

● Shipping charges: If shipping/handling charges apply, they will be clearly shown at checkout before payment

● Delivery attempts: Couriers typically make multiple delivery attempts. If delivery fails due to incorrect address, incomplete address, unreachable customer, repeated unavailability, or refusal, the shipment may be marked RTO (Return to Origin)

● Address changes: Address changes are supported only before dispatch. After dispatch, address changes may not be feasible

Proof of Delivery and Acceptance

● Orders may require delivery acknowledgement (PoD). PoD is treated as confirmation of receipt at the delivery address

● If you are not available to receive your delivery, you may nominate an Authorised Recipient. Delivery to an Authorised Recipient at your address will be treated as valid delivery

● If you believe a delivery was marked delivered incorrectly or delivered to an unauthorised person, please notify us within the timelines at ayushi@houseofjovian.com so we can investigate with the logistics partner

Inspection on Delivery (Important)

● If the outer package appears tampered, resealed, severely damaged, we strongly recommend you do not accept delivery and contact us immediately

● If you accept delivery, please check the items promptly and keep the outer box and invoice until you are satisfied the order is complete and correct

● We recommend a clear video of unboxing & unpacking of the product, outer packaging, and invoice upon collection

Order Cancellation

● Orders may be cancelled within 24 hours of placement or before dispatch, whichever is earlier

● To cancel your order please contact us immediately at ayushi@houseofjovian.com with your order details

● Once an order has been dispatched or shipped, it cannot be cancelled

Legal Jurisdiction

All policies, transactions, and disputes related to House of Jovian shall be subject to the exclusive jurisdiction of courts located in Bengaluru, Karnataka, India.