Refund policy

Return - Refund Policy

Returns or Replacements

We do not accept "change of mind" returns. However, we will assist if there is an issue with your order.

You may request a return or replacement if:

●        The product is damaged, or defective upon delivery

●        You have received an incorrect product or quantity

Conditions for Return

●        A return request must be raised within 24 hours (1 day) of delivery

●        To initiate a return or replacement, please email ayushi@houseofjovian.com with your order ID and details of the issue

●        The product must be unused, and in its original packaging

●        Clear videos of the unpacking of the product, outer packaging (including shipping label) and product condition are mandatory for verification

●        All return, or replacement requests are subject to review and approval by the House of Jovian Quality Assurance team

●        Requests will be evaluated based on the information and supporting evidence provided (including images/videos, packaging condition, and order details). Processing of any return, or replacement will be initiated only after successful verification and formal approval by our team

Pick-up and Replacement Timelines (Indicative SLAs)

●        If approved, return pickup is typically arranged within 3–5 Business Days (subject to serviceability and courier schedules)

●        Replacement dispatch (if applicable) is typically within 7–9 Business Days after the returned item is picked up and/or received and verified

Refunds & Exchanges

●        We do not offer monetary refunds. Once a return is approved, the resolution will be an exchange only — either for the same product/style, or for another product/style of equal value, subject to availability

●        Once the return is approved and the product is received back, the exchange will be processed within 7–10 business days

●        Shipping charges are non-refundable

●        The exchanged item will be dispatched after the returned item passes our quality check

Non-Returnable Items

Due to hygiene and safety standards, we do not accept returns for:

●        Used products or without tags

●        Products without original packaging or invoice

●        Promotional items

If a free promotional item was provided with the purchased product(s), we may request it to be returned as part of the return package; if not returned, its value may be deducted from the refund (where legally permitted and clearly communicated at the time of approval).